Privacy Policy
Last Updated: February 2025
Grae Medical (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: http://www.graemedical.com. By using our website, you consent to the terms outlined in this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
We may collect the following types of personal information:
A. Information You Provide Directly
Name, email address, phone number, and mailing address
Medical information if voluntarily provided for appointment scheduling, inquiries, or other services.
B. SMS messages
When you opt in to receive SMS messages, we collect your phone number and consent to send SMS messages.
We use your information to send you SMS messages you've opted in to receive, to provide updates, promotions, or other relevant content based on your preferences.
We do not share your phone number or SMS information with third parties for marketing purposes.
You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you.
We implement reasonable measures to protect your personal information from unauthorized access or disclosure. If you have questions or concerns about our privacy practices, contact us at 561–260–5510 or info@graemedical.com.
2. How We Use Your Information
We use your personal information to:
•Provide medical-related services, including appointment scheduling and health-related
resources.
•Respond to inquiries and customer support requests
•Send updates, appointment reminders, and important health-related notifications
•Comply with legal and regulatory requirements. If you have opted in, we may send promotional content or newsletters, which you can unsubscribe from at any time.
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your data with Healthcare Providers & Partners – If necessary to facilitate medical services.
•Legal Authorities – If required by law, such as in response to court orders or regulatory requirements
4. Data Protection & Security
We implement security measures to protect your personal information from unauthorized access, disclosure, or loss. These include encryption, secure databases, and access controls. However, no online platform is completely secure, and we cannot guarantee absolute security.
5. Your Rights & Choices
You have a right to:
•Opt out of marketing communications and any SMS communication• Request a copy of your records, update and correct records. To exercise these rights, contact us at info@graemedical.com
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing any personal information.
8. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.
9. Compliance with Healthcare Privacy Laws
We are committed to protecting your personal information and ensuring compliance with applicable data protection laws including adherence to the Health Insurance Portability and Accountability Act (HIPPA).
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: info@graemedical.com
By using our website, you acknowledge and agree to this Privacy Policy.